Privacy Policy

Introduction

Welcome to qq77, Bangladesh's trusted online gaming destination. This Privacy Policy explains how qq77 ("we", "us", or "our") collects, uses, shares, and protects the personal information you provide when you access or use our platform at https://qq77.buzz. By registering an account or using any of our services — including cricket betting, live casino, slots, crash games, and fish shooting games — you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy in accordance with internationally recognised data protection principles. This policy applies to all users of qq77 located in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have any concerns about how we handle your data, please contact our support team before continuing to use the platform.

Information We Collect

To provide you with a secure and personalised gaming experience, qq77 collects several categories of personal information. The types of data we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, nationality, and a copy of your government-issued ID for KYC verification purposes.
• Contact information: email address, mobile phone number (including bKash, Nagad, or Rocket-registered numbers), and residential address.
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and account balance history.
• Technical information: IP address, device type, operating system, browser type, cookie identifiers, and session logs generated when you access qq77.
• Behavioural information: gameplay history, betting patterns, game preferences, session duration, frequency of visits, and in-platform interactions.

We collect this information directly from you during registration and ongoing platform use, automatically via cookies and analytics tools, and from third-party payment processors when you conduct financial transactions on our platform.

How We Use Your Information

qq77 uses your personal data strictly for legitimate purposes related to delivering, improving, and securing our gaming platform. Specifically, your information is used to:

• Create and manage your qq77 account, verify your identity through our KYC process, and confirm your eligibility to participate in real-money gaming in Bangladesh.
• Process your financial transactions, including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to your preferred payment method, in a timely and accurate manner.
• Provide personalised game recommendations, tailor promotional offers and bonuses to your preferences, and deliver relevant communications about new features, tournaments, and seasonal events such as BPL, IPL, and Eid specials.
• Detect, investigate, and prevent fraudulent activity, money laundering, and any conduct that may violate our Terms & Conditions or applicable law.
• Comply with responsible gaming obligations, including monitoring for indicators of problem gambling and enforcing self-exclusion or deposit limit requests made by users.
• Improve platform performance, resolve technical issues, and conduct internal analytics to enhance the overall user experience for our Bangladesh player community.

Sharing Your Information

qq77 does not sell, rent, or trade your personal information. We may share limited data with trusted third parties only under the following strictly defined circumstances:

• Payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate your deposit and withdrawal transactions securely and efficiently.
• Identity verification and KYC compliance partners who assist us in confirming the authenticity of user-submitted documents and ensuring that all players meet the 21+ age requirement.
• Regulatory and law enforcement authorities when we are legally obligated to disclose information in response to a valid court order, subpoena, or applicable legal requirement.

In all cases, third parties who receive your data are contractually obligated to use it solely for the specified purpose and to maintain equivalent data protection standards. We do not authorise any third party to use your data for their own independent marketing or commercial purposes.

Cookies and Tracking Technologies

qq77 uses cookies and similar tracking technologies to deliver a seamless gaming experience, remember your account preferences, and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our website. They enable us to maintain your session state, prevent fraudulent logins, and present content relevant to your interests.

We use essential cookies (required for the platform to function), performance cookies (to measure page load times and game performance), and preference cookies (to remember your chosen language and display settings). You may disable non-essential cookies through your browser settings; however, doing so may limit certain features of the qq77 platform. We do not use cookies to track your activity on external websites.

Data Security

Protecting your personal information is a top priority at qq77. We implement a combination of technical and organisational safeguards designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. These measures include SSL/TLS encryption for all data in transit, access-controlled and encrypted storage systems for data at rest, multi-factor authentication protocols for staff accessing sensitive databases, and regular security audits conducted by our internal technical team.

While we take all reasonable precautions to protect your data, no digital platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights, we will notify affected users promptly and take immediate corrective action. We strongly encourage you to choose a strong, unique password for your qq77 account and to never share your login credentials with any third party.

Data Retention

qq77 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal, regulatory, or compliance obligations. Account information and transaction records are typically retained for a minimum period to satisfy anti-money laundering (AML) and KYC regulatory standards. Once the retention period expires and no legal obligation requires further storage, your data will be securely deleted or anonymised. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention requirements.

Your Rights and Choices

As a user of qq77, you hold specific rights regarding the personal data we hold about you. We respect these rights and have put in place a straightforward process for exercising them. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any of your data is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, such as while a rectification request is being assessed.
• Right to opt out of marketing: you may withdraw consent for promotional communications at any time by contacting support or using the unsubscribe option in any marketing email.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and aim to resolve it within 30 calendar days.

Third-Party Links

Our platform may, on occasion, reference third-party services such as payment gateways or game providers. qq77 is not responsible for the privacy practices or content of any third-party website or service. We encourage you to review the privacy policies of any external service you choose to use. This Privacy Policy applies exclusively to qq77's own platform at https://qq77.buzz and does not extend to external destinations.

Children's Privacy

qq77 is an adult-only gaming platform strictly intended for players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided personal information without your consent, please contact us immediately at [email protected] so that we may delete the data and close the account promptly. Age verification is a mandatory step in our KYC process, and we reserve the right to request documentation at any time.

Changes to This Privacy Policy

qq77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of qq77 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you do not agree with any changes, you should cease using the platform and may request deletion of your account and associated data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qq77 handles your personal information, our support team is available to assist you. We are committed to responding promptly and transparently to all privacy-related enquiries.

You can reach our privacy and data protection team by email at [email protected]. Please include your registered username and a brief description of your query so we can assist you efficiently. We aim to acknowledge all privacy enquiries within 3 business days.